Frequently asked questions
Can't find what you are looking for? Please contact us.
Open Box Products
When will my order be delivered?
Orders will be shipped within 2 Business Days of Payment. On Federal holidays, we will ship on the next non-holiday business day. Depending on your location in the United States, shipping takes 2-5 business days.
What Is An Open Box Product?
When someone returns an item, a company liquidates their inventory or other various reasons, these items are organized into pallets and sold to wholesale purchasers like us. Items can be in new, like new, or used condition. We do our best to describe the condition of each product, if you have any specific questions about the condition of a product, please feel free to contact us and we'll be happy to help!
I would like to speak with Someone for more information. How can I get in touch?
If you have any questions about a specific auction product, please feel free to contact us and we'll be happy to help!
Or you can call our customer support team at 631-780-5223
Tuesday-Friday: 10AM-6PM
Saturday: 9AM-4PM
Sunday - Monday: Closed
Mystery Boxes
What's inside of the box?
It's a Mystery!
Our mystery boxes are created with high quality liquidated and open box items who's combined retail value is higher than your cost to purchase.
Can I Return a Mystery Box?
We offer no refunds on Mystery boxes, they are sold as-is.
When Will My Order Be Delivered?
Orders will be shipped within 2 Business Days of Payment. On Federal holidays, we will ship on the next non-holiday business day. Depending on your location in the United States, shipping takes 2-5 business days.
You will receive an e-mail after ordering with tracking information.
Auctions
When will my order be delivered?
Orders will be shipped within 2 Business Days of Payment. On Federal holidays, we will ship on the next non-holiday business day. Depending on your location in the United States, shipping takes 2-5 business days.
Shipping costs are not included in the final auction price and will be calculated at checkout. Items offering free shipping will be clearly stated. Shipping rates vary by location.
You will receive an e-mail after ordering with tracking information.
Can I Return My Product?
No, returns are not accepted for auction items
How Do I Pay When I Win An Auction?
To pay for an auction item, please visit your profile and continue to checkout.
Pallets
What items are in the pallet?
Our pallets are unmanifested, so even we don't know what's in them! We source high quality pallets, keeping them unmanifested reduces your cost. Items can be in new, like new, or used condition. Items contained in these pallets are from customer returns, liquidations, and seasonal inventory cycling. Pallets are priced to allow for a potential profit margin when the items are sold separately.
Can pallets be shipped?
If you have any questions about a specific pallet, or to inquire about delivery please fill out the contact form on the pallet product page with the correct SKU and we'll be happy to help!
Where do I pickup a pallet that I purchased?
Our warehouse is located at 1235A Veterans Memorial Hwy, Hauppauge, NY 11788
Please bring your order confirmation email, and we will prepare your pallet. Once you purchase a pallet, you have 3 days to unload or pick up from our store.
Pickup Hours:
Tuesday-Friday: 10AM-6PM
Saturday: 9AM-4PM
Sunday - Monday: Closed
I don't have a truck, can I still pick up a pallet?
Yes! We offer a 3 day window for you to pick up your pallet. So you can make multiple trips if you're not able to take the pallet all at once.